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  • What is the cancellation and no-show policy?
    Out cancellation policy is set in place to honour and respect our technicians time and effort. Late cancellations made within 24 hours will be charge 50% of the appointment total. No-Shows with be charge 100% of the missed appointment total.
  • Which treatment should I book to target acne?
    The best appointments for acne are peels. We offer a variety of peels to choose from that range in down time. Our Green Peel Energy helps target active acne and a variety of other concerns including, texture, pores, tone, fine lines, scarring and collagen stimulation. Downtime is 24-48 hours of redness and sensitivity and NO peeling. The Perfect Derma Peel is another amazing option to target active acne, tone, pigmentation, texture, fine lines and wrinkles, collagen stimulation, scarring and more. This peel have about 7 days downtime in total and about 3-4 days of peeling.
  • What is the difference between Fractional RF Microneedling and Microneedling Therapy?
    Microneedling Therapy, also known as, Collagen Induction Therapy, helps target a wide variety of concerns but excels when it comes to preventative skincare and strengthening the skin. During the treatment, tiny needles puncture the top layers of the skin to stimulate the body's natural healing response which in turn helps stimulate collagen production, skin resurfacing, acne scarring, pigmentation, tone and texture. Downtime is about 7 days total where redness lingers and some flaking may occur depending on the season, your hormones and a variety of other factors. Fractional RF Microneedling also uses tiny gold needles that penetrate into the skin but uses radio frequency energy at the same time. It has all the benefits of Microneedling Therapy but the RF energy will also help contour and remodel the skin at a deeper level. Downtime is about 7 days in total where redness may linger and some flaking may occur depending on the season, your hormones and a variety of other factors.
  • Does Microneedling Therapy hurt?
    Microneedling Therapy is a treatment that can feel slightly irritating while undergoing the treatment. Numbing cream is applied prior to starting the treatment to help make it more comfortable. The needling itself is fairly quick and do-able. Definitely worth the results!
  • Why can't LUMECCA IPL be done on darker skin tones?
    Our Lumecca IPL treatment uses Intense Pulsed Light (IPL) to treat different types of pigmentation and vascular lesions. IPL picks up on pigment in the skin and because darker skin tones have more melanin, this makes some darker tones ineligible for the IPL treatment. Always book an in-person on virtual consultation if you are unsure if you are eligible for the LUMECCA treatment.
  • How often should I be getting facial treatments?
    Basic facials like our Hydrobrasion Facial should be done every 4-6 weeks. Depending on your age, the skin sheds cells every 28-31 days so it is important to exfoliate off the dead skin and build up to help with product penetration and keeping your skin in good health. Frequency of treatments will also depend on each individuals skin concern. When targeting concerns such as acne or pigmentation treatments should be done every 2-4 weeks. At-Home skincare products help maintain results and also treat the skin in between appointments and are a big factor in achieving great results.
  • At what age should I start anti-aging treatments?
    Unfortunately, our collagen and elastin production begins to decline in our early twenties, and these are the building blocks of young, bouncy skin. Our cells do not replenish at the same rate as they used to. All of this proves that it makes sense to integrate anti-aging skincare into your routine in your twenties if you want to keep your skin looking full and bright. This can be accomplished with Microneedling Therapy, Peels, and more.
  • How often should I replace my skincare products?
    Pay attention to product expiration dates. Generally, most products remain effective for 6 to 12 months after opening. Replace products that have changed in color, texture, or smell. Using expired skincare can decrease its effectiveness. It can also contain bacteria and other unwanted substances.
  • How long should I wait between applying skincare products?
    Wait a minute or two between applying products to allow them to absorb. For specific instructions, follow the recommendations on the product labels as some products like Benzoyl Peroxide may require a waiting period of 30 minutes for the best results.
  • Can I target collagen stimulation without downtime?
    Yes. Our Forma Skin Tightening treatment will help stimulate collagen and will help remodel aging skin in a quick, easy treatment. It is gets its nicknames "Lunch Time Facial" and "Non-surgical Facelift" for a reason. This painless treatment feels like a warm massage and has no downtime, aside from a little bit of pink tone immediately after that subsides within a couple of hours.
  • What are your businesses hours?
    We are an appointment only clinic that is open 6 days a week. Monday through Saturday. Operating hours vary by day but, we are sure to find you a spot that works.
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